Pablo Madruga

Contributing to Uber's growth in Spain by optimizing driver onboarding funnels, improving operational processes, and collaborating with cross-functional teams to build Spain into one of Uber's strongholds in Europe.

Managed the CRM, qualified prospects, and coordinated sales leads within the Sales team. Identified an opportunity to automate parts of the SDR workflow by analyzing common customer queries. Led the development of an AI-powered chatbot that answered prospects' questions and scheduled webinar registrations, effectively replacing the workload equivalent to 4 SDRs and significantly improving funnel efficiency.

Supported the marketing strategy of a $4,000 student meal plan across 3 dining halls and 27 franchise restaurants on campus. Organized on-campus promotional campaigns, including giveaways and pop-up stands, to drive student engagement. Conducted satisfaction surveys and contributed to actionable insights that led to the successful opening of a new Mexican food concept. Focused on enhancing brand recognition and student satisfaction.

Coordinated cultural and sports initiatives, engaging over 700 residents weekly. Led the organization of major events such as an Olympics-style tournament with 16 sports and 1,000 participants, trips to Lisbon and Granada for over 150 students, guest talks with notable speakers like Josep Pedrerol, and various recreational activities including paintball, yoga, and volleyball.

Co-founded a startup focused on building a marketplace for seniors, offering sports, cultural, and social plans. The project aimed to combat loneliness and help retirees create exciting daily routines while maintaining physical and mental health. Despite successfully building strong supply, we struggled to generate demand and reach the target audience, ultimately leading to the project's closure. I plan to relaunch it in the future.

Launched an e-commerce business specializing in youth clothing, selling t-shirts and sweatshirts through a website, dropshipping and digital marketing strategies.

Moved to Maastricht without a job, determined to save money to study at the University of Florida and support my parents financially. After being rejected by over 40 restaurants in person, managed to get a position as a dishwasher. Worked 12-hour shifts for over a month, earning more than 3,000€ thanks to the city's high wages.

Organize and host a monthly event connecting entrepreneurs, investors, and early-stage startups. Each event features an entrepreneur or investor interview, a pitch competition with three startups, and a networking session aimed at helping startups raise capital during their pre-seed and seed funding rounds.

Member of the IT and Partnerships team at StartUC3M, the entrepreneurship society of Universidad Carlos III de Madrid. Support the organization of major events like Startcamp (hackathon) and Startfest, and contribute to a podcast featuring interviews with leading startups from the Spanish ecosystem like Playtomic, Fourvenues, TaxDown, Wuolah. Focused on fostering entrepreneurial initiatives and developing essential leadership and business skills among university students.

I was planning to stay in Seville for my studies, but after scoring a 13.33 on the EBAU, I decided to pursue a degree in Business and Technology at Universidad Carlos III de Madrid. I started in 2021 and will graduate in July 2025. Without a doubt, it's the best decision I've ever made.

UC3M gave me the incredible opportunity to study for a year at one of the top universities in the United States. During that time, I learned a lot about American culture and truly appreciated their practice-oriented education system. I also had the chance to travel across the U.S., as well as to Puerto Rico, Costa Rica, and Mexico.